Frequently Asked Questions

How do I access my email?

If we are hosting your website, all you need to do is add the following to the end of your websites url:

/webmail

For example, for our email is accessed via the link https://urgrafix.com/webmail

How can I setup my email on my phone or other devices?

First, you will need to log into your email browser. From there, you can find configuration options depending on what type of device. If you have trouble, here are a couple links that walk you through setting up email on a 3rd party email browser.

How to Setup Email Accounts in Microsoft Outlook

 

 

What is a domain and do I need one?

Your domain is a necessity in any website project. There is a small recurring fee every year that doesn’t usually exceed $20. Most of our website packages include this for the first year. We use GoDaddy for our domain needs.

How do I log into the backend of my website?

If we don’t already have a link to login in your navigation menu, all you need to do is add the following to the end of your websites url:

/login

For example, to log into our website we access the following link: https://urgrafix.com/login

That will usually always forward you to the default login page associated with your website. From there, you can login with your saved info or you can always request a new one via forgot password link.

I have plugins that need to be updated, help!

If we built, or host your website, never fear! We manage plugin and framework updates. Chances are, the update notifications are very new and our automated system just hasn’t been triggered yet. We go through all of our sites daily or every couple of days to make sure updates are handled swiftly.

Where do I go to access my online shop's orders?

First you will need to login to your website.

Step 1. Access the dashboard backend area by hovering your mouse over the top right menu area (only seen when logged in) where it says your website title next to the WordPress icon and click “Dashboard”

Step 2. In the left side vertical menu bar you will see “Woocommerce” and if you hover your mouse a menu will come up. If you have new orders in your shop, there will be  highlighted (in red) number next to the “Orders”

Step 3. You should end up at a page that has this at the end of your website url:

/wp-admin/edit.php?post_type=shop_order

Vector File

Vector files are going to be either required or recommended for printing. When we print stickers, banners or other larger items, having a vector file will ensure the print comes out crisp and perfect! Here is a good example of a low resolution or raster image is compared to a crisp vector image:

Lorum Ipsum

Lorem Ipsum is simply dummy text used by the design industry. It’s used as placeholder text and has a more-or-less average distribution of letters, making it look like readable English, as opposed to using ‘Add content here, add content here’ within designs when the copy isn’t quite ready.

(via buffer)

CMYK

CMYK is a color model that is used for print purposes. CMYK colors begin as white and then get darker as more colors are combined.

CMYK colors

(via buffer)

(via buffer)

Hex

A hex is a six-digit number used in HTML, CSS, and design software applications to represent colors. (via buffer)

(via buffer)

Kerning

Kerning refers to the space between two specific letters (or other characters: numbers, punctuation, etc.) and the process of adjusting that space improves legibility. (via buffer)

RGB

RGB color is a model in which red, green, and blue light are added together in various ways to reproduce a broad array of colors. RGB tends to be used for on-screen purposes. (via buffer)

rgb-color

(via buffer)

Hex

A hex is a six-digit number used in HTML, CSS, and design software applications to represent colors. (via buffer)

(via buffer)

What is your phone number so we can chat?

We are a home based business and our current location has less than favorable reception which made us come to the decision to keep communication via chat or email. We understand this might be inconvenient for some of our clients but unfortunately this is how we work.

Our hope in the future would be to have a larger agency with receptionist to handle phone calls, at this time we don’t have that luxury.

All that being said, we might not be a good fit for everyone and that’s ok! We have a very large portfolio that we’ve built over the years and I would say 95% of it was done via chat or email. We have the patience and availability to be here when you need us! Either on Facebook, Instagram or email. When we get a contact number we will be sure to update everyone.

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