Frequently Asked Questions

Frequently Asked Questions

How do I access my email?

If we are hosting your website, all you need to do is add the following to the end of your websites url:




For example, for our email is accessed via the link

How can I setup my email on my phone or other device?

First, you will need to log into your email browser. From there, you can find configuration options depending on what type of device. If you have trouble, here are a couple links that walk you through setting up email on a 3rd party email browser.


How to Setup Email Accounts in Microsoft Outlook

What is a domain and do I need one?

Your domain is a necessity in any website project. There is a small recurring fee every year that doesn’t usually exceed $20. Most of our website packages include this for the first year. We use GoDaddy for our domain needs.

How do I log into the backend of my website?

If we don’t already have a link to login in your navigation menu, all you need to do is add the following to the end of your websites url:




For example, to log into our website we access the following link:


That will usually always forward you to the default login page associated with your website. From there, you can login with your saved info or you can always request a new one via forgot password link.

I have plugins that need to be updated, help!

If we built, or host your website, never fear! We manage plugin and framework updates. Chances are, the update notifications are very new and our automated system just hasn’t been triggered yet. We go through all of our sites daily or every couple of days to make sure updates are handled swiftly.

Where do I go to access my online shop’s orders?

First you will need to login to your website.


Step 1. Access the dashboard backend area by hovering your mouse over the top right menu area (only seen when logged in) where it says your website title next to the WordPress icon and click “Dashboard”


Step 2. In the left side vertical menu bar you will see “Woocommerce” and if you hover your mouse a menu will come up. If you have new orders in your shop, there will be  highlighted (in red) number next to the “Orders”


Step 3. You should end up at a page that has this at the end of your website url:



Design Terminology

Vector File

Vector files are going to be either required or recommended for printing. When we print stickers, banners or other larger items, having a vector file will ensure the print comes out crisp and perfect! Here is a good example of a low resolution or raster image is compared to a crisp vector image:

Lorum Ipsum

Lorem Ipsum is simply dummy text used by the design industry. It’s used as placeholder text and has a more-or-less average distribution of letters, making it look like readable English, as opposed to using ‘Add content here, add content here’ within designs when the copy isn’t quite ready.

(via buffer)


CMYK is a color model that is used for print purposes. CMYK colors begin as white and then get darker as more colors are combined.


A hex is a six-digit number used in HTML, CSS, and design software applications to represent colors. (via buffer)


Kerning refers to the space between two specific letters (or other characters: numbers, punctuation, etc.) and the process of adjusting that space improves legibility. (via buffer)


RGB color is a model in which red, green, and blue light are added together in various ways to reproduce a broad array of colors. RGB tends to be used for on-screen purposes. (via buffer)

We are URGrafix offering Printing Services,  Graphic Design Services and Web Design since 2009.

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